{"id":11343,"date":"2026-01-28T13:55:14","date_gmt":"2026-01-28T13:55:14","guid":{"rendered":"https:\/\/sunrisei.com\/?page_id=11343"},"modified":"2026-01-28T13:58:57","modified_gmt":"2026-01-28T13:58:57","slug":"orders-shipping-after-sales","status":"publish","type":"page","link":"https:\/\/sunrisei.com\/zh\/orders-shipping-after-sales\/","title":{"rendered":"\u8ba2\u5355\u3001\u914d\u9001\u4e0e\u552e\u540e\u670d\u52a1"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"11343\" class=\"elementor elementor-11343\">\n\t\t\t\t\t\t<section class=\"wd-negative-gap elementor-section elementor-top-section elementor-element elementor-element-d6b9e4f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d6b9e4f\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-db05d5f\" data-id=\"db05d5f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1a42edc elementor-widget elementor-widget-heading\" data-id=\"1a42edc\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">\u8ba2\u5355\u3001\u914d\u9001\u4e0e\u552e\u540e\u670d\u52a1<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1491594 elementor-widget elementor-widget-html\" data-id=\"1491594\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"html.default\">\n\t\t\t\t\t<p style=\"line-height: 1; margin: 0\" class=\"text-center nasa-title-desc\">\u6700\u540e\u66f4\u65b0\u4e8e2021\u5e742\u670829\u65e5<\/p>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-07544f9 color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"07544f9\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"faq-intro\">\u4ee5\u4e0b\u662f\u9488\u5bf9\u5e38\u89c1\u95ee\u9898\u7684\u89e3\u7b54\u3002\u5982\u679c\u60a8\u8981\u67e5\u627e\u7279\u5b9a\u5185\u5bb9\uff0c\u8bf7\u5148\u67e5\u770b\u76f8\u5e94\u7684\u5206\u7c7b\u3002.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"wd-negative-gap elementor-section elementor-top-section elementor-element elementor-element-63dfb9a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"63dfb9a\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-a9c3c2e\" data-id=\"a9c3c2e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1fe680a elementor-widget elementor-widget-heading\" data-id=\"1fe680a\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\u5e38\u89c1\u95ee\u9898\u5206\u7c7b\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-61d612a color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"61d612a\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li><h5><a href=\"https:\/\/sunrisei.com\/zh\/general-information\/\">\u4e00\u822c\u4fe1\u606f<\/a><\/h5><\/li><li><h5><a href=\"https:\/\/sunrisei.com\/zh\/product-features-performance\/\"><strong><b>\u4ea7\u54c1\u7279\u70b9\u4e0e\u6027\u80fd<\/b><\/strong><\/a><\/h5><\/li><li><h5><a href=\"https:\/\/sunrisei.com\/zh\/usage-maintenance\/\"><strong><b>\u4f7f\u7528\u4e0e\u4fdd\u517b<\/b><\/strong><\/a><\/h5><\/li><li><h5><a href=\"https:\/\/sunrisei.com\/zh\/orders-shipping-after-sales\/\"><strong><b>\u8ba2\u5355\u3001\u914d\u9001\u4e0e\u552e\u540e\u670d\u52a1<\/b><\/strong><\/a><\/h5><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t<div class=\"wd-negative-gap elementor-element elementor-element-c326796 e-flex e-con-boxed e-con e-parent\" data-id=\"c326796\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-634470e elementor-widget elementor-widget-wd_accordion\" data-id=\"634470e\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"wd_accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t<div class=\"wd-accordion wd-style-default wd-titles-left wd-opener-pos-left wd-opener-style-arrow\" data-state=\"first\">\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title wd-role-btn wd-active\" data-accordion-index=\"0\" tabindex=\"0\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tQ: When will my order be shipped?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content wd-active\" data-accordion-index=\"0\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<p>Orders are usually shipped within <strong>1\u20132 business days<\/strong>, excluding weekends and public holidays.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title wd-role-btn\" data-accordion-index=\"1\" tabindex=\"0\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tQ: Why is there no tracking information for my order number?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content\" data-accordion-index=\"1\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<p>Please don\u2019t worry. Some logistics providers scan packages slowly, especially in the early shipping stage. This does not mean your order has not been shipped.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title wd-role-btn\" data-accordion-index=\"2\" tabindex=\"0\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tQ: Will I definitely receive my package?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content\" data-accordion-index=\"2\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<p>Yes. All orders are shipped through verified logistics partners. Tracking updates may be delayed, but delivery is guaranteed.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title wd-role-btn\" data-accordion-index=\"3\" tabindex=\"0\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tQ: What is your return policy?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content\" data-accordion-index=\"3\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<p>If the product is <strong>not damaged by human misuse<\/strong>, we fully support returns or refunds.<br \/>Depending on the situation, we may offer:<\/p><p>Return &amp; refund<\/p><p>Refund without return<\/p><p>Our goal is to make sure you shop with confidence.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title wd-role-btn\" data-accordion-index=\"4\" tabindex=\"0\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tQ: What if I receive a defective product?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content\" data-accordion-index=\"4\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<p>Please contact our customer support immediately. We will provide a prompt solution, including replacement or refund if applicable.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Orders, Shipping &amp; After-Sales Last Updated on February 29, 2021 Below, you will find answers to the most frequently asked<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"iawp_total_views":0,"footnotes":""},"class_list":["post-11343","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/sunrisei.com\/zh\/wp-json\/wp\/v2\/pages\/11343","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sunrisei.com\/zh\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/sunrisei.com\/zh\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/sunrisei.com\/zh\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/sunrisei.com\/zh\/wp-json\/wp\/v2\/comments?post=11343"}],"version-history":[{"count":7,"href":"https:\/\/sunrisei.com\/zh\/wp-json\/wp\/v2\/pages\/11343\/revisions"}],"predecessor-version":[{"id":11366,"href":"https:\/\/sunrisei.com\/zh\/wp-json\/wp\/v2\/pages\/11343\/revisions\/11366"}],"wp:attachment":[{"href":"https:\/\/sunrisei.com\/zh\/wp-json\/wp\/v2\/media?parent=11343"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}