Orders, Shipping & After-Sales

Last Updated on February 29, 2021

Below, you will find answers to the most frequently asked questions. If you are looking for something specific, start with the corresponding category.

Frequently Asked Questions Categories

Q: When will my order be shipped?

Orders are usually shipped within 1–2 business days, excluding weekends and public holidays.

Q: Why is there no tracking information for my order number?

Please don’t worry. Some logistics providers scan packages slowly, especially in the early shipping stage. This does not mean your order has not been shipped.

Q: Will I definitely receive my package?

Yes. All orders are shipped through verified logistics partners. Tracking updates may be delayed, but delivery is guaranteed.

Q: What is your return policy?

If the product is not damaged by human misuse, we fully support returns or refunds.
Depending on the situation, we may offer:

Return & refund

Refund without return

Our goal is to make sure you shop with confidence.

Q: What if I receive a defective product?

Please contact our customer support immediately. We will provide a prompt solution, including replacement or refund if applicable.